1. Scope of This Policy

This Refund & Cancellation Policy applies to digital products sold through Careerfilepro, available at www.careerfilepro.com.

Careerfilepro operates its online store from Canada and serves customers in European markets. Our products include resume templates, cover letter templates, portfolio templates, interview preparation worksheets, and job search tracking sheets.

All standard purchases are individual digital product transactions. Products are supplied electronically through the delivery method specified on the relevant product page or during checkout.

This policy should be read together with our Terms of Service and Digital Product Fulfillment & Delivery Policy. Nothing in this policy excludes or limits mandatory consumer rights under applicable law.

2. Digital Content and Statutory Withdrawal Rights

Because Careerfilepro sells digital content, cancellation and withdrawal rights may depend on the applicable consumer protection laws, the type of product purchased, and whether digital delivery has begun.

European Consumer Withdrawal Rights

Eligible consumers in the European Union generally have a statutory 14-day withdrawal period for many distance contracts. However, an exception may apply to digital content not supplied on a tangible medium when the required legal conditions have been satisfied.

Where applicable, this exception requires that:

  • The customer has given prior express consent to begin supplying the digital content before the end of the withdrawal period.
  • The customer has acknowledged that beginning the supply under the applicable conditions will result in the loss of the right of withdrawal.
  • The business has provided the required confirmation of the customer’s consent and acknowledgment in accordance with applicable law.

Purchasing or downloading a digital product does not automatically eliminate every statutory cancellation or refund right. The relevant legal requirements must be met for an exception to apply.

Canadian Customers and Other Jurisdictions

Customers may also have cancellation, refund, or other consumer protection rights under applicable Canadian provincial or federal legislation and the laws of other relevant jurisdictions.

The availability of a particular right or remedy depends on the applicable law and the circumstances of the transaction.

3. Order Cancellation Conditions

Before Digital Delivery

If you wish to cancel an order before the purchased digital product has been supplied, please contact us as soon as possible at portfolio@careerfilepro.com.

We will review the order status and determine whether cancellation is available under the applicable terms and legal requirements.

Where cancellation is accepted and a refund is due, the refund will be processed in accordance with this policy and applicable law.

After Digital Delivery Begins

Once a digital product has been made available for download or supplied electronically, cancellation eligibility depends on the product’s delivery status, any valid consent and acknowledgment obtained during checkout, and applicable statutory rights.

Where a valid legal exception to the withdrawal right applies, a change of mind after digital supply begins may not qualify for a refund under the statutory withdrawal provisions.

This does not affect any mandatory rights or remedies relating to defective, inaccessible, misdescribed, or non-conforming digital content.

Duplicate or Incorrect Orders

If you accidentally place duplicate orders or purchase an incorrect product, please contact us promptly with your order details.

We will review the circumstances and determine an appropriate resolution, including cancellation or a refund where justified under our policies and applicable law.

4. Refund Eligibility and Product Issues

Careerfilepro aims to provide digital products that correspond to their descriptions and stated features.

You may contact us to request a review if any of the following situations occur:

  • Failed Delivery: Payment has been completed, but the purchased product has not been made available as described.
  • Access Problems: A download link or other access method does not function correctly.
  • Corrupted Files: A supplied file is damaged or cannot reasonably be opened using the software specified for the product.
  • Materially Incorrect Description: The delivered product materially differs from the product description or the agreed purchase terms.
  • Duplicate Payment: The same order has been charged more than once.
  • Other Legally Recognized Grounds: The circumstances qualify for a refund or other remedy under applicable consumer protection laws.

Depending on the circumstances, we may provide technical assistance, restore access, supply a corrected file, offer a price reduction, or issue a refund where appropriate or legally required.

Customers should contact us at portfolio@careerfilepro.com and provide their order number, product name, and a description of the issue.

5. Product Compatibility and Customer Responsibilities

Before purchasing, customers should review the product description, file format, editing capabilities, and any stated software or device requirements.

A refund request based solely on a customer’s preference, a change in career plans, or an inability to use a file with software that was not identified as compatible will be assessed according to the applicable product terms and consumer protection laws.

This section does not exclude remedies where a product fails to conform to its description or applicable legal requirements.

Customers are encouraged to verify that the email address supplied during checkout is accurate and to check their spam or junk folders if a delivery notification is expected but cannot be located.

6. Refund Method and Processing Time

When a refund is approved or otherwise required by applicable law, we generally use the following procedure.

Original Payment Method

Refunds will normally be issued to the original payment method used for the transaction, where supported by the payment processor and permitted by applicable law.

If the original payment method is no longer available or cannot accept the refund, we will contact the customer to determine an appropriate lawful alternative.

Internal Processing Time

We aim to initiate approved refunds within 5–7 business days after the refund decision has been confirmed, unless a shorter period is required by applicable law.

Bank and Payment Provider Processing

After a refund has been initiated, the time required for the funds to appear in the customer’s account depends on the payment provider, card issuer, and financial institution.

Additional processing time may be required after we have submitted the refund. Customers may contact their payment provider if the refund has been processed by us but is not yet visible in their account.

The timeframes above are general service targets and do not override any mandatory statutory refund deadline.

7. Refunds and Digital Access

Where an order is refunded, we may disable the associated download link or revoke access to the refunded digital product where appropriate and legally permitted.

Customers must not continue using or distributing a refunded product where the applicable purchase or license terms no longer authorize that use.

Any access restrictions will be applied consistently with the applicable agreement and mandatory consumer rights.

8. How to Submit a Cancellation or Refund Request

To help us review your request efficiently, please email our customer support team with the following information:

  • Your order number, if available.
  • The email address used during checkout.
  • The name of the purchased digital product.
  • Whether you are requesting cancellation, reporting a delivery problem, or seeking a refund.
  • A brief explanation of the reason for your request.

We may request additional information reasonably necessary to verify the transaction or investigate the reported issue.

We aim to respond to written inquiries within 24 hours, although response times may vary during weekends, public holidays, or periods of high inquiry volume.

9. Changes to This Policy

Careerfilepro may update this Refund & Cancellation Policy to reflect changes in our digital products, fulfillment procedures, or applicable legal requirements.

The latest version will be published on this page with an updated revision date. Changes will apply as permitted by law and will not remove mandatory rights that apply to an existing purchase.

We encourage customers to review this policy before completing an order.

10. Contact Information

For questions about cancellations, refund requests, digital product access, or this policy, please contact us using the official details below:

Careerfilepro is committed to reviewing customer concerns fairly, providing clear information about digital purchases, and handling eligible refunds in accordance with applicable consumer protection requirements.