At Careerfilepro, accessible through www.careerfilepro.com, we respect the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, purchase our digital products, or contact our support team.

Our online store operates from Canada and serves customers in European markets. We seek to handle personal information in accordance with applicable Canadian privacy legislation and relevant European data protection requirements, including the General Data Protection Regulation (GDPR), where applicable.

1. Data Controller and Business Contact Information

Careerfilepro is the brand name used for our online digital product business. The organization legally responsible for processing your personal information is the business entity operating the website.

Our available contact information is as follows:

For questions about this Privacy Policy, personal information, or data protection requests, please contact us using the email address above.

2. Information We Collect

We collect information reasonably necessary to operate our online store, process purchases, provide digital product access, respond to customer inquiries, and maintain website security.

Personal and Contact Information

Depending on how you use our website, we may collect your name, email address, billing details, and other contact information you voluntarily provide during checkout or customer support communications.

Order and Purchase Information

We may maintain records of purchased products, order numbers, transaction references, payment status, invoices, and relevant communications concerning your orders.

Customer Support Communications

When you contact us regarding resume templates, cover letter templates, portfolio templates, interview preparation worksheets, or job search tracking sheets, we may process the information included in your message to answer your questions and provide assistance.

Please avoid sending unnecessary sensitive personal information, such as government identification numbers or confidential employment records, through our general support email.

Technical and Website Usage Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, approximate location derived from technical data, access timestamps, and website interaction records.

Cookies and similar technologies may also collect information about website preferences, functionality, and usage, subject to applicable consent requirements.

3. Purposes and Legal Grounds for Processing

We process personal information only for legitimate and specified business purposes, subject to applicable legal requirements.

  • Order Processing and Contract Performance: To confirm purchases, manage transactions, provide access to purchased digital products, and address order-related questions.
  • Customer Service: To respond to inquiries, resolve technical issues, and provide information about product formats, compatibility, and access instructions.
  • Accounting and Legal Obligations: To maintain appropriate transaction records, meet tax and accounting requirements, and comply with applicable legal obligations.
  • Website Security and Administration: To detect suspicious activity, protect our website, troubleshoot technical problems, and maintain reliable operations.
  • Website Improvement: To understand general website usage and improve product information and customer experience, where permitted by applicable law.
  • Marketing Communications: To send promotional emails only where an appropriate legal basis exists, including consent where required. You may unsubscribe from marketing emails at any time.

Where the GDPR applies, the legal basis for processing may include contractual necessity, compliance with legal obligations, legitimate interests, or consent, depending on the specific activity. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Payment Processing and Third-Party Services

Payment Processing Through Stripe

Our website uses Stripe as a third-party payment processor to facilitate eligible online transactions.

When you make a purchase, relevant payment and transaction information may be transmitted directly to Stripe for payment authorization, fraud prevention, transaction processing, and related payment services.

Careerfilepro does not intentionally store complete payment card numbers or card security codes on its own website systems. Payment information handled by Stripe is subject to Stripe’s applicable privacy and security practices.

For more information about Stripe’s data handling practices, please consult the privacy information available on Stripe’s official website.

Other Service Providers

We may share relevant information with service providers that help us operate our business, including:

  • Website hosting and infrastructure providers.
  • E-commerce and order management service providers.
  • Email delivery and customer support providers.
  • Payment processing and fraud prevention providers.
  • Website analytics and security providers, where applicable.

These providers may process personal information only as necessary for their services and subject to applicable contractual, confidentiality, and data protection requirements.

Legal Disclosure

We may disclose information where reasonably necessary to comply with applicable laws, respond to lawful requests, establish or defend legal claims, or protect the rights, security, and property of our business, customers, or others.

We do not sell personal information in exchange for money. Any disclosure or sharing of personal information for advertising or analytics purposes will be handled in accordance with applicable privacy laws and consent requirements.

5. Cookies and Similar Technologies

Careerfilepro may use cookies and similar technologies to support website functionality, remember preferences, maintain security, and understand how visitors interact with our store.

Depending on their purpose, cookies may include:

  • Essential Cookies: Necessary for core website operations, shopping cart functionality, checkout, and security.
  • Preference Cookies: Used to remember selected settings and improve browsing convenience.
  • Analytics Cookies: Used, where enabled, to understand website performance and visitor interactions.
  • Marketing Cookies: Used, where enabled, to support advertising measurement or personalized marketing activities.

Where required by applicable European law, non-essential cookies and similar technologies will be activated only after the visitor has provided the necessary consent. You may manage available cookie preferences through the website’s cookie settings or your browser settings.

Disabling certain cookies may affect some website features or functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Our general retention approach is as follows:

  • Order and Transaction Records: Retained for the period required by applicable tax, accounting, and commercial record-keeping laws.
  • Customer Support Emails: Retained for up to 24 months after the last relevant interaction, unless continued retention is necessary to resolve a dispute, address an ongoing issue, or meet legal obligations.
  • Account and Order-Related Information: Retained while necessary to administer the customer relationship, provide relevant services, and meet applicable record-keeping requirements.
  • Technical and Security Logs: Retained for a limited period appropriate to website security, troubleshooting, and operational needs.
  • Cookie Data: Retained according to the relevant cookie’s purpose, configured lifespan, and applicable consent requirements.

When information is no longer needed, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal retention obligations and legitimate requirements to establish or defend legal claims.

7. International Data Transfers

Because Careerfilepro operates from Canada and serves customers in Europe, personal information may be processed in Canada or other countries where our service providers operate.

Where personal information originating in the European Economic Area or another protected jurisdiction is transferred internationally, we take steps required by applicable law to provide appropriate safeguards.

Depending on the circumstances, these safeguards may include an applicable adequacy decision, approved standard contractual clauses, or another legally recognized transfer mechanism.

The level of protection and available safeguards may vary depending on the destination country, the service provider, and the applicable legal framework.

8. Your Privacy Rights

Depending on your location and the applicable law, you may have rights concerning your personal information.

These rights may include:

  • Right of Access: Request confirmation of whether we process your personal information and obtain access to relevant information.
  • Right to Rectification: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of personal information where the applicable legal conditions are satisfied.
  • Right to Restrict Processing: Request a restriction on certain processing activities where legally available.
  • Right to Data Portability: Request a copy of eligible personal information in a commonly used, structured, machine-readable format where applicable.
  • Right to Object: Object to certain processing activities, including processing based on legitimate interests or direct marketing, where applicable.
  • Right to Withdraw Consent: Withdraw consent for processing activities that rely on consent.
  • Right to Lodge a Complaint: Submit a complaint to the relevant data protection authority or privacy regulator where permitted by law.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with tax or accounting obligations even when a deletion request is received.

To submit a privacy request, email portfolio@careerfilepro.com and describe your request. We may need to verify your identity before responding. We aim to handle requests within the time limits established by applicable law.

9. Information Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, appropriate service provider arrangements, website security controls, and secure handling procedures.

Although we take reasonable precautions, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to maintain appropriate safeguards in light of the nature of the information we process.

10. Children’s Privacy

Careerfilepro’s digital products are intended for individuals seeking career preparation and job application resources. Our website is not designed to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information to us inappropriately, please contact us at portfolio@careerfilepro.com so that we can review the matter and take appropriate action where necessary.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, including payment service providers and other external resources.

We do not control the privacy practices of independent third parties. If you visit an external website or use a third-party service, we encourage you to review its privacy policy and applicable terms before providing personal information.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, digital products, service providers, or applicable legal requirements.

The latest version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or seek consent before implementing material changes to processing activities.

We encourage customers to review this page periodically to stay informed about how personal information is handled.